Kalyan Kumar Chief Technology Officer & Head - Ecosystems HCL Technologies Ltd
Derrick McCourt General Manager of Microsoft UK's Customer Success Unit Microsoft
"The historic challenge for leaders is to manage the crisis while building the future.” —Henry Kissinger
The COVID-19 pandemic has upended how organizations work and operate. From remote working environments to radical spikes in volumes, it has forced a reckoning for every business.
The one term that has surfaced the most amid this unprecedented crisis is resilience. COVID-19 has accelerated enterprise interest and adoption of cloud. IT organizations leveraging cloud are able to adapt better to the current crisis because they can easily scale and continue to deliver services. Those that have taken more constrained approaches have had challenges.
In the new world that is emerging, business continuity shall depend on technology that advances IT resiliency, empowers remote workforces, and creates new experiences. Through the transformative power of Cloud, we can reinvigorate customer engagement and help organizations re-imagine their business models.