Alex Mead
Chief Customer Service Officer
Digital FinTech
I lead contact centre, customer service & operations teams, driving CX innovation, delivering top class customer experiences, operations efficiency & customer loyalty. CX, UX & CRM Strategy, Digital Transformation & hands-on Leadership
Proven track record of consistent contact centre, customer service operations & CX improvement, often succeeding in high pressure Leadership positions
I transform Customer Experience, driving customer service, operations & contact centre innovation, digital & social media transformation, CRM best practice.
I’m strategic but I also lead & inspire teams across the world as an Executive Customer Operations Leader
I believe Customers should get EPIC Service Experiences;
EASY, PERSONALISED, INTUITIVE & CONTEXTUAL
But most companies are a long way from that
Proven track record of consistent contact centre, customer service operations & CX improvement, often succeeding in high pressure Leadership positions
I transform Customer Experience, driving customer service, operations & contact centre innovation, digital & social media transformation, CRM best practice.
I’m strategic but I also lead & inspire teams across the world as an Executive Customer Operations Leader
I believe Customers should get EPIC Service Experiences;
EASY, PERSONALISED, INTUITIVE & CONTEXTUAL
But most companies are a long way from that