ISG INSIGHTS: Customer Service Agent of the Future
Tuesday, June 29, 2021, 10:45 AM - 11:00 AM
Wayne Butterfield
Advancements in Technology and ever increasing customer needs, coupled with new ways of working brought on by the global pandemic has resulted in a transformation in the way the agent needs to complete there role, but what are the technology enhancements that need to be considered to provide help, support and automation in the future – Listen to ISG's Wayne Butterfield as he explains more
ISG Insights
Voice of the Customer
Day 1- Track 2