BEGIN:VCALENDAR VERSION:2.0 PRODID:-//swoogo.com//NONSGML kigkonsult.se iCalcreator 2.27.21// CALSCALE:GREGORIAN BEGIN:VEVENT UID:001aad36b77e253b04a2caf526c07afa8cadd78c@swoogo.com DTSTAMP:20240329T061427Z DESCRIPTION:Advancements in Technology and ever increasing customer needs\, coupled with new ways of working brought on by the global pandemic has re sulted in a transformation in the way the agent needs to complete there ro le\, but what are the technology enhancements that need to be considered t o provide help\, support and automation in the future – Listen to ISG's Wa yne Butterfield as he explains more\n DTSTART:20210629T094000Z DTEND:20210629T100000Z LAST-MODIFIED:20240329T061427Z LOCATION:https://digitalbusinessuk21.isg-one.com/home/v/s-517008 SEQUENCE:0 STATUS:CONFIRMED SUMMARY:ISG INSIGHTS: Customer Service Agent of the Future TRANSP:OPAQUE X-ALT-DESC;FMTTYPE=text/html:
Advancements in Technology and ever increas ing customer needs\, coupled with new ways of working brought on by the gl obal pandemic has resulted in a transformation in the way the agent needs to complete there role\, but what are the technology enhancements that nee d to be considered to provide help\, support and automation in the future – Listen to ISG's Wayne Butterfield as he explains more
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